Terms & Conditions
1. Lucky Elephant is a trading name of Lucky Elephant Gifts LTD, a company registered in England and Wales under registration number 12992701 and located at 16 Ashington Road, SW6 3QJ.
2. By placing an order on Lucky Elephant's online store you acknowledge you have read, understood, and agree to these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
3. If you disagree with any part of the Terms and Conditions, please contact us on firstname.lastname@example.org
. We have the right to revise and amend these Terms and Conditions from time to time.
All prices on our website are displayed and sold in British Pound Sterling (£). At the checkout page, you will see a full breakdown of the price of the goods and shipping costs. You must make payment for goods at the time of placing the order.
The price of any product is the price at the date and time of your order, we reserve the right to change the price of any product at any time. We will inform you if a product's price changes between ordering and shipping.
All orders are subject to acceptance and availability. Items may be in stock and ready to ship or made to order, this will be listed on the product. Orders may be dispatched by the supplier themselves or by us on their behalf.
If for any reason, the product that you have purchased through Lucky Elephant is not available, we will inform you as soon as possible and you will have full right to receive a full refund.
Some products which are shipped from outside of the UK may be subject to import duties and taxes applied to them upon arrival, customers/importers are responsible for paying this. You will be advised on the product page if a product will ship from outside of the UK. If it is not clear, please note that before you place an order you may be required to pay tax or duty imposed by law.
UK Express Shipping- Must be placed before 11:30am (Next working day)- £10
UK Standard Shipping (Ship together, up to 7 working days)- £5
UK Standard Shipping (Ship separately, 2-4 working days)- £5
Please note- If you have chosen the gift wrapping option, UK Standard Shipping (Ship together, 2-4 working days) will automatically apply.
All orders will be dispatched within 2-3 working days if in stock, otherwise they will dispatch after the lead time which can be found on the product page.
International Shipping- We now ship all over the world! Once your address has been entered at checkout, you will see the shipping cost. Customers are responsible for paying import duties and taxes upon arrival.
If you purchase multiple items and any of these have a lead time, your items will be shipped together once that item is ready to be shipped.
Sometimes your order may be a large order and if so, we may get in touch to charge you a higher shipping cost.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Not all products are eligible for a refund, this will be stated on each product page. If returns are accepted on the item, the item must be returned within 14 days. If something is returned after this time we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and unworn in the same condition as receiving it.
Once your return has been received and fully checked, we will send you an email to confirm we have received your item and confirmation of refund. Your refund will be processed, and the funds will automatically be returned to your credit card or original method of payment, within 5-7 business days.
Please note Lucky Elephant does not accept responsibility for return orders lost in transit, we suggest you send your returns using a tracked service and retain proof of postage.
Once an order is placed and paid for, it cannot be cancelled.
Lucky Elephant will only replace items if they arrive defective or damaged, if you need to exchange the item please send us an email and we will provide you with further instructions.
We try our hardest to ensure that the descriptions of all products are correct at the time of upload. Please note that whilst the colour of products is a close representation, we cannot accept any responsibility for variation on colours due to different screen resolutions.
Items that are made by hand may vary product to product.
All rights in the design, text, graphics, art and other material on our website are the copyright of us, the sellers or other third parties. Any use of materials on our site without our written permission is strictly prohibited.
Privacy and Your Details
Your privacy is important to us. We respect your privacy and comply with the General Data Protection Regulation with regards to your personal information.
By providing us with your details, you agree that you will keep the information accurate and up to date. You will not create an account on the site for anyone other than yourself without permission. We use the information from your orders to communicate with you and to provide information regarding our promotions and newsletters when subscribing to our website.